Help Center

Family & Student Resources

Everything you need to succeed in the Manhattan High School District. Access portals, forms, enrollment information, and essential district services.

Frequently Asked Questions

How do I reset my DOE Student Account password?
You can reset your DOE Student Account password by visiting the Technology Support Hub or by contacting your individual school's designated technology coordinator.
Where can I find required medical and consent forms?
Standard medical forms, sports participation waivers, and media consent forms are available in your TeachHub parent portal, or you can request physical copies from your school's main office.
Who should I contact first with a concern about my child?

1. Start with your Teacher: Ask about your child’s academic progress and grades. Discuss behavioral, social, and emotional concerns.

2. Speak to your Parent Coordinator: If you can’t resolve a concern with your child’s teacher, reach out to your school’s parent coordinator.

3. Meet with your Principal: Principals can help with school-specific problems that the teacher and parent coordinator can’t resolve.

How do I contact the NYC Department of Education directly?

You can call the NYC Department of Education directly at 718-935-2200 (Monday-Friday, 8 a.m.- 6 p.m.) or call 311 (24 hours a day, seven days a week) and let the operator know you have an education-related issue. Over-the-phone interpretation is available in more than 200 languages. For TTY Services, call 212-504-4115.

Where can I get help with student enrollment or admissions?

For admissions resources and enrollment support for all grade levels, you can call (718) 935-2009 or email:

How do I report bullying, harassment, or discrimination?

To report student-to-student bullying, harassment, intimidation, discrimination, and/or sexual harassment, you have a few safe and confidential ways to report:

Who do I contact for Special Education or Multilingual support?
Special Education: Call (718) 935-2007 or 311, or email specialeducation@schools.nyc.gov.
English Language/Multilingual Learners: Call (212) 323-9559 or email dml@schools.nyc.gov.